Tax - Getting Help and Support | Clear Books Tax Support

Getting Help and Support

How Can I Contact Clear Books Tax Support?

Clear Books Tax is an online self-service tool. All support is handled by email and web form — there is no telephone number.

How to get in touch:

  • Web form: Use the contact form at https://clearbookstax.co.uk/support/contact (available from the Help menu)
  • Email: Reply to any previous email from hello@clearbookstax.co.uk and it will reach the same support queue
  • This page: Use the support team for general questions about filing and accounting
We aim to respond within one working day.

What Clear Books Tax Files For You

Clear Books Tax handles two separate filings from one dashboard:

  1. CT600 (corporation tax return) — submitted directly to HMRC via Government Gateway
  2. Annual accounts — filed with Companies House using your authentication code
You enter your figures once and Clear Books Tax generates both filings automatically.

Does Clear Books Tax Handle Corporation Tax Payment?

No — Clear Books Tax calculates and files your corporation tax return, but the actual payment goes directly to HMRC. You pay separately via the HMRC Business Tax Account (gov.uk).

Key payment facts:

  • Deadline: 9 months and 1 day after your accounting period ends
  • Reference: Your confirmation email includes the document reference; your 17-character payment reference is in your HMRC Business Tax Account
  • How to pay: Faster Payments, CHAPS, or Bacs via your bank — search "pay corporation tax" on gov.uk
See our How to Pay Corporation Tax guide for full details.

Common Questions

Is there a phone number for Clear Books Tax support?

No. Clear Books Tax is an online-only service — all queries are handled by email and web form. Contact us at hello@clearbookstax.co.uk or via the web form at https://clearbookstax.co.uk/support/contact.

How quickly will I get a response?

We aim to respond within one working day. Response times may be longer during busy periods (January–March and around the Companies House online filing closure period).

Can I get help with my figures or tax calculation?

Clear Books Tax support covers technical questions about using the software — how to enter figures, what fields mean, submission errors, and so on. For advice on your specific accounting figures, tax position, or whether expenses are allowable, you should consult a qualified accountant.

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